Terms & Conditions
When you use the Site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you (the "Client" or "Buyer") by SamCakes whether facilitated by the Site or by any other means. By ordering from SamCakes you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.
If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by SamCakes is conditional on your acceptance without modification of the terms and conditions. These terms and conditions supersede and exclude all prior and other discussions, dealings, representations and arrangements relating to the use of the Site and/or the supply of goods by SamCakes.
SamCakes reserves the right to use all photographs of the cake for advertising purposes
TERMS OF PAYMENT
By placing an order, you confirm that the details contained in the order are correct in all respects. A contract between you (the Buyer) and SamCakes is only formed when we receive your payment and send you a confirmation email that your order and payment has been received and accepted.
Dates are only reserved for customers who place a 50% of total order cost non-refundable deposit. Priority is given to whomever places a deposit first (regardless of whom first enquired).
Full payment must be made one week before the pickup or delivery date. No work will commence until full payment is received based on the agreed quote and confirmed design details.
All price quotations, written or verbal, are valid for 14 days from the date of quotation. If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on SamCakes.
A summary of the design is typically detailed in the invoice provided. It is the responsibility of the client to ensure all details are correct and all required details have been captured. SamCakes reserves the right to amend designs as required for structural, proportion, style or other reasons without prior consultation with the client. SamCakes will not be responsible for any colour discrepancies between aforementioned representations and final product.
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.
We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These must be removed before serving or eating.
ALTERATIONS & CHANGES
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of SamCakes. Alterations requested less than 4 weeks prior to the delivery/pickup date may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. Final product is subject to the availability of ingredients, other product materials and/or equipment. SamCakes reserves the right to substitute these items without prior consultation with the client.
DELIVERY CONDITIONS & STORAGE REQUIRED
Products can be collected directly or delivered to you at a requested address. Delivery must be arranged before provision of the invoice and fees and charges apply. It is the responsibility of the Buyer to ensure that the client or a representative is available to collect the product at the agreed time and location. Fees and charges apply if redelivery is required. Any consequence to the product as a result of the client or a representative not being available at the agreed time and location is the responsibility of the Buyer. We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location.
If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting.
We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
Neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public road, riot, government act, act of war, terrorism, epidemic or from any industrial dispute or strike whatsoever. If SamCakes has completed the cake but it can’t be delivered due to uncontrollable circumstances, the Client will be refunded 100% of the total cost. SamCakes cannot be held liable for more than the cost of the above ordered cake.
The Buyer shall provide clear driving directions to the desired delivery location and inform SamCakes of any adverse road hazards and or obstacles that may damage the finished cake.
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided.
Products are best consumed within 12 hours from collection/delivery. SamCakes does not warrant the length of time for which the product will remain fit for consumption.
The Buyer is responsible for pointing out to guest’s potential allergy hazards.
All products are not produced in a nut and gluten or other allergen free facility. All products may contain traces of these items.
All products may contain gluten, eggs and dairy products, may not be suitable for those suffering from intolerance or food allergies. SamCakes will not be held responsible for consequences arising from consumption of the products. It is the Buyer’s obligation to inform SamCakes in a written form of any dietary requirements prior to provision of invoice.
If you have any questions regarding allergens or require more information, please do not hesitate to get in touch.
Deposits and any payments made by clients are strictly non-refundable. We highly recommend all clients take out wedding insurance prior to booking any wedding service.
We reserve the right to cancel orders at any time. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you